Renters Frequently Asked Questions
Q    How does your service work?
A    Please visit the How It Works page for a complete description of how we help you find the perfect apartment.

Q    So how do you make money?
A    Area landlords pay us a fee for helping them find qualified tenants like you.

Q    How long does it take to find an apartment?
A    Typically it takes 3-4 hours, but this varies based on each apartment search. Our commitment is to give you as much time and attention as you require so that we can match you with the perfect apartment.

Q    Are the agents licensed?
A    Yes, all agents are licensed.

Q    Can I lease an apartment for less than a twelve-month period?
A    Yes, our database includes a variety of listings, some of which will accept shorter term leases. In large part, this depends on the time of year.

Q    What should I bring with me for my apartment search?
A    Please bring a photo ID with you. We also recommend using your phone to take pictures and notes as you tour properties. You'll be looking at several places, so it's helpful to compare notes and pictures.

Q    What will I need if I want to apply for an apartment?
A    o    Two most recent pay stubs, bank deposit statements, tax documents, etc
o    Current and previous landlord contact information
o    Current and previous employer contact information
o    Driver's license or photo identification
o    Income verification, if self-employed
o    Co-signer application, if applicable
o    Student loan documentation, if student loans will be used to pay rent

Q    What form of payment can I use for my first month's rent and security deposit?
A    We accept the following types of payment: MasterCard, Visa, American Express, Discover, Personal Check, Certified Funds, and Debit Card. Security deposits must be paid with certified funds made payable to the Landlord. (Coldwell Banker Rental Division does not hold or manage security deposits on behalf of the landlord.)

Q    What if I have no credit history or a challenged credit history?
A    We work with a variety of landlords, each of whom have different approval guidelines. We will do our best to match you with an apartment      that fits your needs.

Q    Do I have to pay a security deposit? If so, how much will it be, and when is it due? When can I expect that it will be returned?
A    Every landlord is different. Some do not collect security deposits and charge a move-in fee instead. For owners that collect security deposits, the standard is typically one month's rent. However, some landlords charge more than a month depending on credit history. Bear in mind that landlords typically require additional deposits for pets. Security deposits are typically due at lease signing. The security deposit must be in the form of certified funds made payable to the landlord. A landlord is required to return the security deposit less any damages within 45 days from the day you move out. A landlord must include a written explanation for any damages along with receipts for the repairs. We recommend that you take pictures of the unit before you move in and after you move out.

Q    Do I need renter's insurance?
A    This depends on the requirements set by the landlord, management company, or condo association. Renter's insurance is affordable and will provide you with an extra sense of security.

Q    If I live out of town and cannot come in to your office, can you still help me find an apartment?
A    Yes, using our remote rental service we can find you a great apartment without you having to come in to the office at all. Just give us a call and we will help you get started.